Shipping & Handling
Postage charges are shown at the checkout stage, before any payment is taken. To see postage charges displayed in your shopping cart, go to the checkout, select your shipping destination, and click next. Your postage charges will now be shown. To continue shopping, simply scroll down and click on cancel/continue shopping. No payments are taken at this stage of the checkout process.
Orders containing comic bags/boards will most likley attract the top level postage charge due to their weight. Please bear this in mind before ordering small quantities of bags to avoid any unpleasant surprises over the shipping costs!
Claims for lost or damaged items
Claims for non-delivery must be made within 7 days of receipt of your ‘order shipped’ email notification.
Before contacting us about a missing parcel, please ensure that the delivery service has not attempted delivery whilst you were out, and left you an ‘attempted delivery’ card. If you receive an ‘attempted delivery’ (or ‘we called while you were out…’) type card, you should contact the delivery company without delay, to arrange redelivery.
Please note that our initial postage charges cover the first delivery attempt only, to the address provided to us at checkout. Any additional charges payable for the redelivery or redirection of a package requested by the customer, are the sole responsibility of the customer. If you contact our delivery agents directly and request a redelivery or redirection, and this results in us being billed additional postage charges, we reserve the right to pass these additional charges on to you at cost, and charge your credit card accordingly.
If you refuse a delivery (or fail to collect an undelivered item where held for you at a Parcelforce or Royal Mail depot), and your parcel is returned to us, we reserve the right to charge you at cost, for any additional postage costs incurred. Once a parcel has been mailed out to you, a postage charge will have been made, and cannot be refunded. Any returns (excluding due to damage) will be refunded for the goods value only.
Returns Policy and your right to cancel
If you refuse a delivery (or fail to collect an undelivered item where held for you at a Parcelforce or Royal Mail depot), and your parcel is returned to us, we reserve the right to charge you at cost, for any additional postage costs incurred. Once a parcel has been mailed out to you, a postage charge will have been made, and cannot be refunded. Any returns (excluding due to damage) will be refunded for the goods value only.
The Distance Selling Regulations give you the right to cancel your order or reject goods at any time, up to 14 days after you receive your goods. You may exercise these rights by following the instructions given above.
You must take care of the goods whilst they are in your possession and ensure that when they are kept in pristine condition. Please note that as stated above, goods must be returned in their original unopened and perfect condition, that any refund will be for the value of goods only (excluding postage), and that you are required to return the goods to us at your own expense, within 14 days of receipt. Your card will be credited no later than 14 days AFTER we receive the goods back. It is your responsibility to see that the goods arrive back here safely
Credit Card Security
All credit card payments are powered and processed by a leading global, 100% PCI DSS compliant payment gateway. Your card details are not retained or stored by newdawncomics.co.uk
When you confirm your order, and elect to pay by credit card, you will be forwarded to a secure site where you details are protected by 128 bit encryption.
All credit card numbers are encrypted using 128 bit encryption, and their systems are fully compliant with the requirements of the Payment Card Industry Data Security Standard (PCI DSS).
Your payment details are not stored on New Dawn Comic servers, and at no time do we have access to your credit card information
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, New Dawn Comics shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify New Dawn Comics of the problem by EMAIL or in writing at the address on our contact page within 10 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.
